Coachie for Coaches — Terms of Service

Last Updated: August 2026 Effective Date: August 2026

These terms govern Coachie for Coaches, the professional dashboard at coach.playspace.games. They are separate from the Coachie Terms of Service, which govern the consumer app. A coach who also uses the Coachie app personally is bound by both, in their respective capacities.

Why separate: a coach pays through Stripe rather than an app store, contracts as a business rather than a consumer, and — unlike any consumer user — receives another person's health data. That last point is the reason most of this document exists.

1. Agreement

By creating a Coachie for Coaches account you agree to these terms on behalf of yourself and any business you represent. If you do not agree, do not create an account.

You confirm you are at least 18 and legally able to enter this agreement.

2. What the service is

Coachie for Coaches gives you:

• A dashboard showing health data that your clients have explicitly chosen to share with you
• AI-generated draft check-in messages based on that data
• The ability to send a check-in to a client's Coachie app, and to exchange messages with them
• The ability to record coaching targets for each client, which appear in their app as yours
• The ability to have training and meal plans generated for a client from their own data
• Progress photos a client chooses to share with you, one at a time

2.1 What it is not

• It is not a medical or clinical system, and produces no diagnosis or treatment.
• It is not a payment system between you and your clients. Coachie never handles money moving from your client to you.
• It does not make Coachie a party to your coaching relationship. What you advise your clients, and the results of it, are between you and them.

3. Client data — the core obligations

This section is the heart of the agreement. Everything you can see about a client exists because that client granted it, in an app, one category at a time.

3.1 What you receive

You receive only the categories a client has switched on, and only while your connection is active. Categories are: food and nutrition, workouts and daily movement, weight and body measurements, sleep and recovery, mood and stress, menstrual cycle, and clinical vitals.

Progress photos work differently from the rest. They stay on your client's device and you cannot browse them; a client shares one photo at a time, and unsharing it deletes the copy you were shown. What you are shown is a link that expires, never a permanent address.

You will never receive a client's conversations with the AI coach, their private messages with other members, their circle posts, their journal entries, or their photo library. These are excluded at every setting and there is no configuration that reveals them.

3.2 What you agree to do with it

You agree that client data is provided solely to coach that client, and specifically that you will not:

• use it for marketing, advertising, or list-building
• sell, rent, license, or otherwise transfer it to any third party
• retain or export it for any purpose beyond coaching that client
• attempt to access data a client has not shared, or to circumvent any access control
• use it to make decisions about a person's insurance, employment, or credit

3.3 When a client ends the connection

A client may end the connection at any time, without notice, without your agreement, and without giving a reason. When they do:

• your access ends immediately
• any check-in you had drafted but not sent is deleted
• health figures attached to check-ins you already sent are erased
• every progress photo they shared with you is deleted
• targets and plans you set are removed from their app
• you must delete or destroy any copy you made outside Coachie, including notes, exports, screenshots and spreadsheets

That last obligation is yours to honour; Coachie cannot enforce it technically.

3.4 Your own legal obligations

Depending on where you and your clients are, receiving health data may make you subject to laws we cannot advise you on — including but not limited to HIPAA, GDPR, UK GDPR, PIPEDA and state health-privacy statutes. You are responsible for your own compliance. Coachie provides the technical means of sharing; it does not make you compliant.

4. AI-generated check-ins

4.1 They are drafts, and they go out under your name

Every check-in Coachie generates is a draft for you to read, edit and approve. When you send one, it reaches your client as a message from you. You are responsible for its content exactly as if you had typed it.

4.2 You agree to read before sending

You agree not to send a draft you have not read. The dashboard labels every draft as AI-generated and shows the exact data it was built from, so this obligation is one you can actually meet.

4.3 What the AI can get wrong

The AI works from what a client logged. It can misread sparse data, miss context you know and it does not, and describe a pattern that has an innocent explanation. It has no knowledge of your client beyond their logs.

4.4 No medical content

You agree not to present Coachie's output as medical advice, and not to use clinical vitals (blood pressure, blood glucose, respiratory rate, body temperature, blood oxygen) to diagnose, treat, or advise on a medical condition. Coachie deliberately excludes vitals from generated drafts for this reason.

5. Seats, billing and cancellation

5.1 Pricing

Pricing is graduated: each band is charged at its own rate and the bands are added together. It is not a single rate applied to your whole roster.

• Minimum $50 per month — a ten-seat floor. Below ten clients you pay the minimum.
• Worked example: 50 active clients is (20 × $5) + (20 × $4) + (10 × $3) = $210 per month.

An "active client" is one with a live connection to you. Ending a connection frees the seat.

5.2 Proration

Seat changes mid-cycle are prorated. Adding a client on the 20th costs a part month, not a whole one.

5.3 Trial

New accounts get 14 days free. A payment method is required to start the trial. You are not charged during it, and you may cancel before it ends at no cost.

5.4 Payment

Payments are processed by Stripe. You authorise recurring charges to your payment method until you cancel. Taxes, where applicable, are your responsibility.

5.5 Cancellation

You may cancel at any time from the billing page. Cancellation takes effect at the end of the period you have already paid for; there are no partial refunds for the current period.

5.6 Failed payment

If a payment fails:

1. Your access continues for 7 days while you fix it.
2. After 7 days, the dashboard locks until payment succeeds.

No client data is deleted or altered at any point in this process, and your clients' own use of the Coachie app is unaffected.

5.7 Price changes

We may change prices with at least 30 days' notice, effective at your next renewal.

6. Your clients' subscriptions

While a client is connected to you, their Coachie subscription is covered by your seat and they are not charged. When your connection ends, they keep full access for 7 days and are then offered their own subscription. Whether they take it is between Coachie and them.

You may not represent to a client that their access depends on paying you, or bundle Coachie access into a price you charge them as though you were reselling it.

7. Acceptable use

You agree not to:

• create an account on behalf of someone else without authority
• invite a person who is not genuinely your coaching client
• share your dashboard login, or let anyone else view client data through it
• attempt to access, probe, or interfere with the service beyond your own account
• use the service to harass, coerce, or shame a client

7.1 One coach per client

A client may be connected to one coach at a time. You may not ask a client to disconnect from another coach as a condition of working with you.

8. Termination

8.1 By you

Cancel at any time. Your client connections end when your access does.

8.2 By us

We may suspend or terminate your account if you breach these terms, and immediately and without notice if we reasonably believe you are misusing client data. Given what is at stake for the people whose data it is, we will act on the side of caution.

8.3 Effect

On termination, your dashboard access ends and all client connections are closed. Your clients keep everything they have logged. Your obligation in §3.3 to destroy copies you hold outside Coachie survives termination.

9. Disclaimers and liability

9.1 Provided as is

The service is provided "as is" without warranties of any kind. We do not warrant that AI-generated drafts will be accurate, useful, or suitable for any particular client.

9.2 Limitation

To the maximum extent permitted by law, Coachie is not liable for indirect, incidental or consequential damages, including lost coaching revenue or lost clients.

9.3 Cap

Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

9.4 What is not capped

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

10. Indemnity

You will indemnify Coachie against claims arising from your coaching advice, your use of client data, your breach of these terms, or your own legal or regulatory obligations.

11. Changes

We may update these terms. Material changes will be notified by email at least 30 days before they take effect. Continuing to use the service after that constitutes acceptance.

12. Governing law and disputes

12.1 Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict of law principles.

12.2 Where disputes are heard

You and Coachie agree that any dispute arising out of these terms or your use of the service will be brought exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction of those courts.

12.3 Business counterparty

You contract with us as a business, not as a consumer. Consumer protection provisions that apply to users of the Coachie app do not apply to this agreement.

12.4 No class actions

Disputes will be brought in your individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding.

12.5 Time limit

Any claim arising out of these terms must be brought within one year of the event giving rise to it, or it is permanently barred, to the extent that limit is enforceable where you are.

12.6 If part of this section fails

If any provision of this section is held unenforceable, the rest of the section, and the rest of these terms, remain in force.

13. Contact

jay@playspace.games